Employment History

Manager, Gateway Visitor Centres (AO8)
@Queensland Parks and Wildlife Service
Department of Environment and Science

JUL 2016 - JUN 2019

Responsible for the strategic management of National Park Gateway Visitor Centres. David Fleay Wildlife Park on the Gold Coast and Walkabout Creek Discovery Centre at The Gap, Brisbane.

Core Responsibilities

Establishing governance arrangements and business transition, capital works, business development, marketing and visitor experience development.

  • Lead and manage a diverse multi-disciplinary team
  • Deliver capital works program
  • Drive progressive, coordinated implementation of Master Plans
  • Provide direction on strategic and business priorities
  • Facilitate new initiatives and core services
  • Fulfil 'gateway' role through business plan
  • Deliver excellence in public sector management and exceptional customer service

Key Achievements

  • Preparation of Business and Operating Plans
  • Negotiation of significant Venue Hire Agreenment with major client
  • Visitor and revenue growth
  • Implementation of new premium products - Twilight Experience
  • Implementation of on-line booking channels
  • Improved financial, administrative, human resource and risk management compliance
  • Improved customer service standards
  • Completion of capital works projects - car parks, universal access trails, function space
  • David Fleay Wildlife Park recognised as a 'Best of Queensland Experience'

Acting Director, On-Park Visitor Experience (SO1)
@Queensland Parks and Wildlife Service
Department of Environment and Science

APRIL 2019 (3 Weeks)

Core Responsibilities

Lead and manage a diverse multi-disciplinary team responsible for the delivery of visitor experience across Queensland's protected area estate.

  • Visitor Experience, marketing, digital and social engagement
  • Online Booking Service - camping and vehicle access permits
  • Gateway Visitor Centres

Manager, Gold Coast Recreation Centre (AO7)
@Sport and Recreation Services
Department of National Parks Sport and Racing

JUL 2006 - JUL 2016

Responsible for the management and operation of State Government owned 480 bed outdoor recreation centre and sport and outdoor recreation facilities.

Core Responsibilities

Leadership and management of venue operations, client engagement and program delivery teams.

  • Strategic planning and management
  • Facility and asset management
  • Risk management and workplace health and safety
  • Stakeholder engagement
  • Business development and marketing management
  • Financial management and reporting
  • Management of major events
  • Policy development and review
  • Human resource and contract management

Key Achievements

  • Growth in revenue, occupancy and participation
  • Implement new operating structure, products and services
  • Safety Champion Award for the development of Emergency Management Manual and Emergency Risk Framework
  • Negotiation of new MoU with key stakeholder
  • Review of centre operations and implementation of new policies, proceedures and standards
  • Completion of capital works projects - artificial climbing wall and giant swing